Shipping Policy

At Vexo, every product is made to order. This means your item is created specifically for you after your order is placed.

We work with trusted print-on-demand production partners such as Printful, Printify, Gelato, and similar fulfillment providers to produce and ship our products.

Processing Time

Most orders require a production time of 2 to 7 business days before they are shipped.

Production time may vary depending on the product type, order volume, supplier availability, and seasonal demand.

Shipping Time

After production is complete, estimated shipping times are usually:

• United States: 3 to 8 business days

• Canada: 5 to 12 business days

• International orders: 7 to 21 business days

Please note that these are estimated delivery times and not guaranteed delivery dates.

Total Delivery Time

Your total delivery time includes both production time and shipping time.

Estimated total delivery time:

• United States: 5 to 15 business days

• International orders: 10 to 25 business days

During holidays, high-volume seasons, or carrier delays, delivery may take longer.

Shipping Partners

Depending on the product and your location, orders may be shipped through USPS, UPS, DHL, FedEx, or other local shipping carriers.

Some orders with multiple items may arrive in separate packages if they are produced by different fulfillment partners.

Tracking Information

Once your order ships, you will receive a tracking number by email if tracking is available for your order.

Please allow 24 to 72 hours for tracking information to update after it has been sent.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If the customer provides an incorrect or incomplete address, we are not responsible for lost, delayed, or returned packages.

If an order is returned to the sender due to an incorrect address, the customer may be responsible for the cost of reshipping.

Lost or Delayed Packages

If your package appears to be delayed, please check the tracking information first.

If your order has not arrived within 25 business days after shipping, please contact us so we can review the issue with the fulfillment provider or shipping carrier.

We are not responsible for delays caused by the shipping carrier, customs, weather, holidays, or incorrect shipping information.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.

These charges are not included in the product price or shipping cost.

Made-to-Order Products

Because our products are made to order, we do not keep large inventory ready to ship immediately.

This helps reduce waste and allows us to offer custom and personalized designs.

Contact Us

If you have any questions about shipping, please contact us at:

[Your email address]